Service Desk (ITIL)

There is a difference between implementing/changing a Service Desk and doing the ITIL course. It is widely believed that once you do a course you are fully equipped and experienced to implement/change your Service Desk. In reality much can be said about having actual work place experience, best practices and experience from other organisations that run effective and efficient Service Desks.

 

At Rely IT, we are experienced at:

 

    * Running Service Desks
    * Distributed Service Desks
    * Consolidation of Service Desks
    * Compiling Service Catalogues
    * Writing Operational Level Agreements
    * Writing Service Level Agreements
    * Writing of Service Desk procedures and processes
    * Change Control
    * Reporting and Measurement of tickets
    * Employing Service Desk personnel

 

To name a few of the key aspects that Rely IT can help you with.